Policy

Store Policy and Privacy Policy


This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You respond to our advertisements and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to contact and support you, as well as to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to G Luxe Beauty.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the advertisement, website, or application.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • First name and last name
  • Email address
  • Phone number
  • Location details such as your address, city, or country
  • Any other data such as personal preferences, requirements, or comments

 
Use of Your Personal Data
The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

 
We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

 
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
 
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

 
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy was last updated on 2023/06/10 01:55:13
Contact Us
If you have any questions about this Privacy Policy, You can contact us via email at shopgluxebeauty@gmail.com

How do I Order Custom Units?
All ordering/designing of your unit can be done online via our website via the chat at the bottom of the page. In person consultations are available to clients in the Central Florida area as a free service. Once you design your unit, 100% payment is due upfront. You are able to submit photos along with your order via the online chat. Once the order is submitted, we will be in touch with you through out the process to ask questions and keep you up-to-date with your order status.
 
Whats the processing time for units?
Processing time varied based on the clients need . We will be in touch frequently throughout the process with updates once your order is submitted.
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Do you have units ready to ship?
While the majority of GLUXE units are custom made, there are some ready to ship units available while supplies last. They are typically posted when available via our website and social media pages. Ready-to-ship units can be customized by styling upon request via online chat (applicable charges may apply).
 
How do I Track my Order?
Once your order has shipped, you will receive tracking info directly via email to keep tabs on your items... We know how eager you will be to receive your custom unit! Your Shipment will be shipped to the Shipping Address on file. We are not responsible for lost packages due to errors in Shipping Address inputs. Shipments are made via USPS and tracking information will be sent to you via email when available. Billing address and shipping address MUST MATCH or your order will be canceled and refunded.
 
What are your delivery options?
At the moment, our primary carrier for shipping is USPS for domestic and International items. Fed Ex is available additional charges may apply.
 
Can I send in hair for units to be made?
We are not currently taking orders with hair purchased from other companies
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What kind of product should i use on my wig?
It is best to use products of high quality, free of drying alcohol and sulfates. Anything you use on your real hair would also be great for your unit as it is Virgin/Raw hair as well.
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How long will my unit last?
Your wig can last for many years depending on the upkeep and usage of the wig. Please feel free to contact us if you should have any questions.
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If I have no hair, can I wear these units?
Yes! The units are snug fit and will conform to your head. You do not have to have hair for the full units or frontal units- the U-part units require hair to be left out. I suggest that my clients with hair loss contact us as we may have additional options for you.
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How do I prep my hair for wearing the wig?
For wigs, it is best to have a flat base for the wig to lay correctly. Braid your natural hair in very fine flat cornrows straight back. Some people wear the 'beehive' braid style and they find that straight backs work much better. If your hair is straight, you can wrap and then use a wig cap to keep your natural hair in place. It's that simple.
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I exercise and swim often, will my custom unit stay put?
Yes, you can workout in your wigs! Clients have purchased units just so they can give their natural hair a break while on a vigorous workout schedule. If you swim in it, make sure to take care of your hair underneath.
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Can I sleep in the unit?
While sleeping in your unit is not reccommended, you can for sure sleep in your unit if you'd like. Sleep with a satin scarf or bonnet to prolong the longevity of your unit
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Can I dye my custom unit?
YES of course, its 100% unprocessed VIRGIN HAIR, you can bleach, color, re-color and color again, just make sure you DEEP CONDITION after any chemical alterations.
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MEDICAL WIGS
Please refer to Medical Wigs tab.                                    
 
Look & Style
With any custom creation, we will work as hard as possible to get the style, color, texture, and look of your dreams. However, we can not promise that things will be exactly the same as a photo you send to us. We can guarantee it will be lovely, cute, and up to high standards, but there may be some differentiation. As the nature of hair is all up to personal preference, you WILL need to style the unit on your own upon receiving it and make the unit your own! This is very crucial to falling in love with your style. Any unit out of the box will need a little love after the long flight to get your doorstep. If you have questions regarding styling, care, making your unit look most natural, reach out to us, seriously! There are tons of tips and tricks to share. Also, be on the look out for our "How-to videos".
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100% No-Risk Guaranteed
Due to the nature of the service, we are not responsible for poor fit due to improper measurement, improper alterations done by a stylist , improper installs resulting in alteration of the unit, improper care of the unit resulting in tangling or other harm, color fade due to product error, misunderstandings of wig wear, misunderstanding of policies, misunderstanding of final look and expectations, or incorrect cut due to the work of someone else. Unfortunately, these are issues that I cannot fix for free and will result in a repair fee. All repairs are based on a case by case basis. The repair time is 7-14 business days based on the severity of the unit. You are also responsible for the all shipping charges.
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Wig Return Policy
Due to the nature of this product we currently offer exchanges only within 14 days of purchase. Please select options very carefully. I will make your custom wig according to your exact specifications. Please note, I am not responsible for improper measurements resulting in a wig that does not fit. I am also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand. This small investment can save you hundreds of dollars worth of headaches.
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Deposits Non-Refundable
We are currently not taking deposits. Full payment is due when placing your order. 
If you have any questions about Policies, please do not hesitate to reach out to us via email shopgluxebeauty@gmail.com